Montagu’s limited, trading as Wilton Green Laundry from 38-42 Garman Road London N17 0UL. We are committed to protecting our customer’s privacy and data. It is important that you know exactly what information Montagu’s Limited (known here as “Wilton Green Laundry”) collects about you, and your business and how we use it.
Personal data means any information which we may use to identify you or your business, such as name, contact details and payment information. We collect and store this information when you create an account, make a purchase or contact us through our email address or social media accounts. Unless defined in this policy or unless you give us permission to do so, we will not use or share your personal data other than as specified in this policy.
When you request an account with us, we’ll set up an account for you to process laundry and your orders. While setting up a credit account we’ll collect information from you in terms of personal name, contact telephone numbers, Email addresses, collection and delivery addresses and billing information. While operating your account we record all laundry orders and will track these through the laundry process to dispatch and ultimately redelivery.
All of the personal or company data we collect is necessary in order to fulfil our contract with you to provide a laundry service; the legal basis for such processing of this data can be found in Art.6(1)(b) GDPR. Without such information we will not be able process any order-related communications or fulfil your order/hire contract.
To be able to fulfil your order request, ie take payments and update you with the status of any order sent in. We may need to contact you in the event of any issue with your laundry order, delivery/collection or payment of the account.
You are able to settle your account by credit card or debit card – Montagu’s limited trading as Wilton Green Laundry will never store this data. Card details are securely registered with Barclaycard Payment Solutions so payments are securely processed through merchant services. During payment processing, your billing address, delivery address and the first eight digits of your payment card number maybe used (if one is being used) to process the relevant payment to the card provider for payment verification.
Montagu’s limited trading as Wilton Green Laundry use RBS Invoice Finance to factor invoices each month. During payment processing, your individual name, company, billing address, delivery address and invoice details maybe used to process the relevant invoice to RBS Invoice Finance for payment.
To be able to provide you with retrospective information relating to previous orders, including the delivery date and address to which these were sent, we store this information for customer services and accounts to access.
- Barclaycard Payment Solutions
– (Card Payment processing)
- RBS Invoice Finance
– (Invoice Factoring)
If you wish to receive a copy of the personal data which is stored, you may contact us to request this and this will be sent to you via email
If you believe any of the information we are storing is incorrect or incomplete, you have the right to notify us of this in which case we will update this as soon as possible
If you wish us to remove your personal data then you may contact us to request this. Please note that this will mean that we will no longer be able to store any of your previous order details. We will remove the data as far as practical however will store any data which we are legally obliged to keep in terms of accounting.
If you no longer wish us to process your data, ie by contacting you about our services, you can contact us.
We store your personal data and other information for as long as necessary in order for you to get the full use and benefits of our services. If you have a question relating to the retention period or wish for us to delete your data, please contact us using the details provided above. In some circumstances, such as to meet legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you.
If you require further information, please feel welcome to contact us directly where we will be happy to advise.